How can we help?
Guides for sellers, staff, moderators and admins, written to match the live MODX Live product.
Start with your workspace.
Pick the role you use. Each set of guides is written for beginners.
Streamer
Manage TikTok Shop, Whatnot, staff, payroll, moderators, and analytics.
View guidesStaff
Work inventory, orders, packing, attendance, and host shows for your streamer.
View guidesModerator
Publish your profile, set availability, manage bookings, and chat with streamers.
View guidesAdmin
Monitor users, subscriptions, feedback, and platform payment settings.
View guidesThe quickest ways to get productive.
Short, step-by-step guides for the things people ask about most.
Connect TikTok Shop
Link TikTok Shop from Launch Pad and verify inventory.
Connect Whatnot
Connect Whatnot and confirm product sync.
Create Inventory
Build listings with AI title, description, and thumbnail.
Assign Staff Roles
Create permission roles before inviting your team.
Hire Moderators
Find, hire, and chat with marketplace moderators.
Setup Payroll
Track attendance and pay staff with Stripe.
Subscription Management
Activate a plan and unlock gated features.
Assign Shows
Assign live shows to staff and collect accept/reject.
Browse every category.
The full documentation, organised by topic.
Getting Started
Sign-in paths, roles, and your first login checklist.
3 articlesStreamer Guides
Agency, Whatnot, TikTok, and marketplace documentation.
31 articlesStaff Guides
Modules, hubs, clock-in, packing, and host shows.
12 articlesModerator Guides
Profile, availability, bookings, and team chat.
9 articlesAdmin Guides
Overview, users, subscriptions, and settings.
8 articlesCommon Workflows
End-to-end checklists for the tasks teams do most.
9 articlesTroubleshooting
Quick fixes for connections, inventory, orders, and billing.
10 articlesCan't find what you need?
Send us a message and our team will help you get unstuck.